Pestana Hotels & Resorts has a strong commitment to providing excellent service to all of our customers and visitors of this Web site, including respecting your concerns about privacy.
Security
To guarantee your security and ensure greater confidentiality, we treat the information you provide to us as confidential information; it is, accordingly, subject to our company's security procedures and policies regarding protection and use of confidential information. When we ask you for credit card data, it is transferred over a Secured Sockets Layer (SSL) line, provided you are using a SSL enabled browser such as Microsoft Internet Explorer or Netscape Navigator.
Verify Security Seal:
We also use SSL on other pages where you would enter personally identifiable information. This ensures that your information is encrypted as it travels over the Internet. This secure mode is enabled before any such information is transmitted from your computer. You will know you are in secure mode when the padlock or key icon in the lower right-hand or left-hand corner of the computer screen appears in the locked position. In addition, when accessing a secure server, the first characters of the site address will change from "http" to "https."
E-Mail
If you sign up on our website to receive our newsletters, we send you information by e-mail that we think will be of interest to you. To better meet your needs, we monitor the number of clicks on the hyperlinks in the newsletters.
If you no longer wish to receive our newsletters, you can unsubscribe at any time by clicking on the link provided at the end of the newsletter.
If you are registered on our site, you can unsubscribe at any time by modifying your personal data after entering your User ID.
Cookies
When you visit our website, a persistent cookie (a small text file) is created and saved on your computer's hard drive. The cookie makes it possible to recognize you when you visit our site so that we can facilitate your browsing on the site and personalize your online experience (automatic recognition, list of your favorite hotels, promotions, etc.).
We also collect technical information on your computer each time you open a page during your visit to our sites. This information includes your IP (Internet Protocol) address, the operating system used, the type of browser, and the origin website address, as needed. We collect this information to improve the quality of your visit to our website and do not sell or transfer this information to third parties.
We use a Website analysis tool which provides a set of data and tracks how visitors use our site. When you visit our site, we create cookies to record and receive non personally identifiable information concerning your searches on the site. This tool enables us to improve your online experience and make our website more user friendly to you. It is never used to collect personal information pertaining to you and is never compared with your user profile if you are registered on our website.
Most browsers automatically accept these cookies, but you can delete them or have them automatically refused. As each browser is different, you should refer to the "Help" section on your browser toolbar to find out how to set your preferences regarding cookies. However, you may not be able to use certain features on our site if you choose not to accept cookies.
Internet Privacy Statement
Your Personal Information
You are asked to provide us with personal information in the following instances, when you reserve a hotel room , when you register on our site or turn a Elite club member, when you subscribe newsletter, or take part in our auctions, when you submit a corporate contact, or send us an application form.
Your personal information is used only to complete and guarantee reservations you make on our website; to simplify your reservation process on our website (recognition) and to provide the best service possible; to perform statistical and other marketing analyses, exclusively internal to the Pestana Hotels & Resorts group, as part of our ongoing effort to improve service; to inform you by e-mail with your allowance when registering on our website, about our special offer, news and promotions; and to reserve the special advantages you are entitled to.
Your personal information will remain exclusively reserved to internal use within the Pestana Group.
If you are already registered on our site, you can modify your personal data at any time by accessing your profile after entering your User ID.